Shipping Policy

Thank you for shopping at soveliy. We aim to provide fast and affordable shipping options for all customers.Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.Below are the key details of our shipping service:

1. Shipping Fees
Shipping costs are calculated automatically at checkout based on order value and weight:

Orders below $65: $7.99 shipping fee

Orders over $65: Free Standard Shipping

2. Delivery Time = Processing Time + Transit Time
Estimated delivery time: 10–20 business days

Processing Time: 5–10 business days (Processing times may vary depending on product availability and order volume)

Transit Time: 7–12 business days
These are estimated times provided by the postal service and do not include customs clearance time in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

3. How Can I Get My Tracking Code?
Every customer will receive their track & trace code automatically once the order is ready for shipping. The tracking code will be sent to your email used at checkout. In some cases, carrier tracking may only become available 1–2 business days after shipment.

Please allow extra time for processing during public holidays and peak seasons. Customs and postal services may also experience delays during busy periods or major festivals.

4. Important Notes
Shipping delays may occur due to holidays, extreme weather, or customs inspections.

Please ensure your shipping address and contact details are accurate to avoid delays or returns.

Customers are responsible for any import duties, taxes or customs fees charged by your local government.

We reserve the right to cancel orders if items are out of stock, and we will fully refund you in such cases.

Contact Us
If you have any questions, please contact us at: service@soveliy.com

Thank you for shopping with soveliy— we’re committed to making every delivery as smooth and reliable as possible!

Orders are usually processed within 5-10 business days, excluding weekends and holidays. Once shipped, you will receive an email with your tracking number. We are not responsible for delays caused by courier service, customs or unexpected events. If your package arrives damaged or lost, please contact our support team within 7 days after delivery.

Business days exclude weekends and public holidays